Why We Love Sage 300 Support Plans
Stay On Track With Your Budget
With the right monthly plan, you’ll have the freedom to ask your software support group for help without blowing your budget.
Get Local Help
Our experts aren’t sitting in a call center overseas. If you have an urgent request, we’re here for you. You might even spot us at your local coffee place.
Know Your Consultant
We’re a tight-knit team of ERP enthusiasts. If you call us a few times, you’ll get to know our entire team pretty fast.
Made For You
Unless you're calling support three times a day, you don’t need a platinum level plan. We have five plan levels that are suited for any size organization, including yours!
Don’t Just Take Our Word For It
“Transitioning to a new software system is not easy, but Gross Mendelsohn’s ability to listen and learn our business made this a smooth transition. Dynamics GP is a good accounting software program, but GP is an even better system because of the people at Gross Mendelsohn”
Anthony DiIenno, President HAVI
Clients That Trust Our Team
Sage 300 Support Plan Pricing
We have five plan levels for you to choose from. Learn more about our plans below.
This plan is best suited for Sage users who contact support only once or twice a month. They usually prefer to not include software upgrades, annual reviews and custom reporting in a support plan. The cost for this plan is $850 per month and includes up to five hours of support per month. Additional hours of support or hours related to a software upgrade or custom reporting cost $220 per hour.
Level 2 is best suited for Sage users who use up to 20 hours of support per month, intend to upgrade annually or bi-annually, and would benefit from an annual ERP system review. The cost for this plan is $3,000 per month. Any additional time, such as time for report customization, costs $210 per hour.
Sage users who use up to 30 hours per month support are best suited at Level 3. In addition to 30 hours per month of support, this plan includes annual upgrades, an annual ERP review and one custom report per month. The cost for the Level 3 plan is $5,000 per month. Any additional hours will be billed at $200 per hour.
Level 4 is geared towards Sage users requiring up to 50 hours of support per month. This plan not only includes annual upgrades and an annual ERP review, but also includes two custom reports per month. The cost for the Level 4 plan is $8,000 per month, with any additional hours billed at $195 per hour.
This is our top tier of support. This for organizations requiring more than 50 hours of support per month. In addition to regular support, annual upgrades, and an annual ERP review, Level 5 includes up to three custom reports per month. The cost for the Level 5 plan is $12,000 per month and any project over and above will be billed at $190 per hour.