Dynamics 365 ends the division between ERP and CRM systems. Increase productivity with seamless application integration and the use of familiar Office tools. It’s a modern solution that’s built to suit your needs now, and later.
Having Microsoft Dynamics 365 for Sales (CRM) on your side means you’ll get a complete picture of your prospects and customers, anytime anywhere.
Your service staff no longer needs to chase down their colleagues for case information. The case record and status is neatly packed in their Microsoft Dynamics 365 service module.
It’s much easier to sell flippers to a filtered list of prospects who are already interested in aquatic gear. With this marketing module, you’ll be able to target the right content for the right people.
With easy to use financial management, operations, reporting and analytics features, you’ll wonder how you ever made a business decision without it.
Attract, hire and retain the right members of your flock. The talent module integrates with LinkedIn to make recruiting and managing your group of rockstars easy-as-pie.
“Beth McNally of Gross Mendelsohn’s Technology Solutions Group really took the time to understand our business as we talked about how Microsoft Dynamics CRM would work for Fuchs North America. The time Beth took to learn the nuances of our company was critical as she customized the CRM system for us. The customizations that Gross Mendelsohn incorporated into our CRM system are great. Custom reports are extremely helpful with project and sales management.”
Ken Wuestenfeld, VP of Sales & Business Development
Fuchs North America
So you don't end up missing out on essential Microsoft information.
By melting the divide between an ERP and CRM system, you'll get access to deliciously accurate insights on your customers, employees and more.
Dynamics 365 for Sales (CRM) provides in-depth insight into relationships with existing customers and prospects. Sell smarter by gaining a better understanding of your customers’ needs. Recognize buying trends, offer more relevant products, and engage in personalized ways to maximize your sales opportunities.
Dynamics 365 for Customer Service gives you the power to efficiently schedule your technicians, manage inventory, and increase mobile productivity with connected real-time information.
Dynamics 365 for Field Service has all the same great features as Dynamics 365 for Customer Service, plus it adds features such as proactive maintenance and predictive scheduling, allowing you to prevent service issues before they even occur and deliver a better customer experience. Engage your customers with online self-service portals and technician tracking to enhance their experience with your organization.
Dynamics 365 for Project Service Automation allows you to increase customer satisfaction and loyalty by delivering projects on time and within budget by defining project tasks, deadlines, and resources. A successful project depends on efficient project management. Dynamics 365 for Project Service Automation provides a collaborative space for project planning, managing resources, and tracking time and expenses.
Dynamics 365 for Marketing gives you tools beyond basic email marketing to engage with customers and prospects in a meaningful way. With Dynamics 365 for Sales and Dynamics 365 for Marketing, you can’t help but better align your sales and marketing teams and optimize every interaction.
Dynamics 365 for Finance and Operations gives you tools to manage and gain a complete picture of your entire business. Track your financials, sales, service and operations in a single system with built-in business intelligence. Make fast, informed decisions with the intuitive interface you are used to in Microsoft Office products, and gain seamless integration with your data that resides in Excel and Word.
Dynamics 365 for Talent integrates seamlessly with LinkedIn, allowing you to build and manage your candidate pipeline easily. Schedule and manage interviews with candidates with ease. Once employees are hired, define personalized onboarding and training programs and help new hires make the right connections. Keep the right people engaged and working for you with Dynamics 365 for Talent.