You hire a professional hairdresser to cut your hair, right? Well, managed services providers are like the hairdresser for your IT infrastructure needs...specializing in general upkeep and overall suaveness.
Don't like feeling nickeled and dimed? Neither do we. With managed services, you'll know exactly what you'll pay each month to maintain your IT systems.
You're not talking to a person in a call center across the country. One of our own local reps will always make time for you.
We are proud to say that our employee turnover is extremely low, so you'll likely keep the same networking expert that you had when you hired us. Most of our managed services clients are BFFs with their networking technicians.
Before you sign the Service Level Agreement (SLA), our networking technicians make sure it reflects what your organization really needs -- no more, no less.
“Gross Mendelsohn has taken a keen interest in our business and has provided us with strategic business advice as we continue to refine and evolve our business model. They consistently go above and beyond to meet the present and future needs of my business.”
Hilton Gluck, President
Dynamic Design Enterprises
So you can show off your tech-savvy to Fred, that guy who's always trying to one-up you at the office.
You'll get a well-maintained IT infrastructure, quick problem resolution, total security and friendly technicians at a fixed price.
Having a managed services agreement in place is like having an insurance policy for your IT systems. You know what you'll get and what you'll pay, and your IT systems will be taken care of by trusted pros. This way, you can budget for the expense, knowing your IT needs are covered, without getting constant fee surprises.
We're not gonna lie. Our help desk is pretty awesome. Clients who sign on for managed services keep our help desk on speed dial. Our team isn't a giant call center in Iowa either. We're hanging out right in Baltimore so we're close to help out on-site if need be.
Many of our networking technicians have been with us since stone tablets were used for taking meeting notes. Okay, maybe not that long, but it has been a long time! Our clients reap the benefits of that longevity because they still keep the same technicians for years. Managed services clients always have access to their technician if they want to chat about their IT infrastructure, or what their wild kids did last weekend.
Does your company stay open 9-5 or 24 hours? If you're not open at 10PM, it doesn't make sense for you to sign on for a pricey Service Level Agreement that boasts 24 hour support. Our networking experts work with a lot of different organizations that have diverse IT needs. By the time we present you with a contract, we've already met with you and worked out the best way to manage your IT needs. Each SLA is totally unique to make sure it's made for YOU. Whether you need ongoing networking maintenance, secure 24x7 remote monitoring or regular server upgrades, your SLA will be tailored for you so you know exactly what it covers.