Managed Services

Having a managed services agreement in place is like having an insurance policy for your IT systems. You know what you'll get and what you'll pay, and your IT systems will be taken care of by trusted pros. This way, you can budget for the expense, knowing your IT needs are covered, without getting constant fee surprises.

We're not gonna lie. Our help desk is pretty awesome. Clients who sign on for managed services keep our help desk on speed dial. Our team isn't a giant call center in Iowa either. We're hanging out right in Baltimore so we're close to help out on-site if need be.

Many of our networking technicians have been with us since stone tablets were used for taking meeting notes. Okay, maybe not that long, but it has been a long time! Our clients reap the benefits of that longevity because they still keep the same technicians for years. Managed services clients always have access to their technician if they want to chat about their IT infrastructure, or what their wild kids did last weekend.

Does your company stay open 9-5 or 24 hours? If you're not open at 10PM, it doesn't make sense for you to sign on for a pricey Service Level Agreement that boasts 24 hour support. Our networking experts work with a lot of different organizations that have diverse IT needs. By the time we present you with a contract, we've already met with you and worked out the best way to manage your IT needs. Each SLA is totally unique to make sure it's made for YOU. Whether you need ongoing networking maintenance, secure 24x7 remote monitoring or regular server upgrades, your SLA will be tailored for you so you know exactly what it covers.