Although Thomas D. Morris Inc. (TDMI) is in Maryland, a key member of their team is located offsite in another state. This team member and other staff need offsite access to files and applications. That meant relying on an outdated, physical server with weak internet bandwidth, security and data continuity concerns. But that wasn’t their only hang up—the location of the server was in an area prone to frequent power interruptions, which threw a wrench in overall productivity.
TDMI was relying on a local installation of QuickBooks for their billing, so when the system was down, bills could not go out. They finally reached a point where they were no longer able to work in with the interruptions and needed a new way.
They also did not have a way of easily sharing files and were saving most documents to their personal computer hard drives should the server connection inevitably be impacted.
TDMI was in the midst of migrating from another IT provider and knew they needed better service. After being referred to the Technology Solutions Group, Chris Coutu, chief operations officer at TDMI, contacted Gross Mendelsohn for help.
