“The three partners directing our implementation have been very responsive and easy to work with. This team worked through weekends with us and supported us through a very demanding period, making this conversion seem less daunting. They kept us calm. This was a very stressful period for us and Gross Mendelsohn made it achievable.
We cut a month from our schedule to go live early. And they helped us get there. We would still be in implementation had we not partnered with Gross Mendelsohn.”
R. Halladay Swanson, CPA, Corporate Controller
About OnProcess Technology
OnProcess works in the service supply chain space with recovery experts focused on planning, delivery and recovery of millions of parts with major logistic partners.
How We Helped
“I think one of the biggest things was the responsiveness of the Technology Solutions Group. This was a key to our success,” according to Christine Donovan, senior director sales operations/sales controller at OnProcess. “That was key because we had a lot of moving parts and Michael was always available. And we didn’t have to wait.”
Thanks to our team’s expertise and constant stream of communication, OnProcess was able to launch the full implementation a month earlier than expected.
Michael also helped integrate standardized foreign exchange rates into NetSuite from an outside hedge company that OnProcess wanted to continue using as well as supporting third party integrations. Since OnProcess was relying on separate processes before, our team helped create an import process that eliminated duplicate data entry.